Why Us
We provide End to end consolidation of customer life cycle solutions
(HR,IT, Call Center, BPO, KPO)
- Inhouse HR and IT services
- Ease and Expandability
- Strategic location in the heart of the city
- Smooth communication with vendors and customers
- Ethical Business Practices
- 21 years of market experience
Sustainable employment and empowerment of differently abled individuals
They are trained by experts and their performance is monitored just like any other employee in the organization. Providing clients and customers with quality is our main aim. Hence, we make sure that our differently abled employees are no different in service delivery then the rest of our staff.
Excellent Quality Management facilities
- Call Monitoring
- Automated digital recording systems
- Physical monitoring by mentors, team leaders and floor managers.
- Constant Coaching and development though recurring in-house training programs.
Cost and Time effective solutions
- Superior program management
- Optimized resource planning
- Effective training practices
- Smart technology solutions & data analytics for intelligent decisionmaking.
Infrastructure
Ergonomically designed workstations.
HR Helpdesks at all our facilities to assist employees with regard to payroll, tax investments and planning.
Integrated Voice Response
Using our IVR service, the system will automatically be able to publish or advertise the new projects of Lapp Group. It will also automatically intimate customers if executives are busy on calls and keep the customers occupied until they are assisted by the Customer Care Executives
Customer Relationship Management
Using our advanced CRM Software we would be able to track and record all the information pertaining to the caller ie. Location from where he called, number of times he has called, customer address, telephone number etc.
Computer Telephony Integration
CTI is technology that allows interactions on a telephone and a computer to be integrated or co-ordinated.This facility will allow the customer support executive to know the name of the customer along with all his details when the phone rings at his desk.
Centralized Voice Recording
All calls landing at the hotline number will be recorded which would be helpful for call monitoring, training and quality purposes.
Effective workforce management
- Employee voice
- Rewards and Recognition
- Career progression opportunities
- Training programs
Teamwork and Engagement
- Years of market experience across industries with an array of reputed clients
- Bespoke
- Process solutions about customer’s life cycle management are tailor made to suit the requirements of the client.
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