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Farooq

Call Center

HomeCall Center

Call Center

We run an Inbound and Outbound Call center service and we have worked with leading telecommunication and financial giants in India. Our call center is equipped with PRI lines and a call center CRM software to ensure maximum productivity.

Each of our tele-callers is trained in voice modulation and customer relation skills. Our motivated tele-callers as well as our strong back office team are dedicated to provide optimal customer satisfaction. Veenus has been in the Call center industry for the past 10 years and have worked with leading Indian brands. We understand the working of a call center setup and we are confidant that we can undertake any call center activity that our client demands.

Customer Support

  • Inbound / outbound customer helplines
  • Customer support / Help desk management

Level 1

  • FAQ & Usage Support
  • General Information
  • Warranty Support
  • Complaint Handling
  • Presales Queries
  • Order management
  • Account Management

Level 2

  • Dispute Resolution
  • Billing Support
  • Churn Management
  • Upgrades and Renewals
  • Winback campaigns
  • Proactive Campaigns
  • Customer Retention calling or winning back customers

Customer Acquisition

  • Inbound and Outbound acquiring new customers (B2B and B2C sales)
  • Technical Support (Our specialty)
  • Up selling / cross selling
  • Lead generation
  • Tele verification
  • Tele sales
  • Sales Validations/Verifications

Collections

First Party Collections

  • Across Segments
  • Charge & Lending
  • Payment Collections (Live Buckets)
  • Account Maintenance
  • Dispute Resolution
  • Customer Retention
  • Order management
  • E billing
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